We want you to be happy with your Eira Haul order. If you have any issues with your order or would like to return an item, please contact us at orders@eirahaul.fi before sending anything back.

1. Returns Due to Change of Mind

If you are a consumer in Finland or the EU, you generally have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.

If you would like to return an item, please contact us within 14 days of receiving your order at orders@eirahaul.fi and include your order number.

After notifying us, the item must be returned without undue delay and no later than 14 days after you have notified us of your decision to return it.

Return Conditions

Returned items should be:

• Unused and in their original condition
• In their original packaging where reasonably possible
• In a condition suitable for resale

You are responsible for taking reasonable care of the items while they are in your possession.

Return Shipping

For returns due to a change of mind, the customer is responsible for the return shipping costs.

Please contact us before sending your return so that we can provide the correct return instructions and return address.

Refunds

Once we receive and inspect the returned item, we will issue a refund for the returned item(s).

Where the statutory right of withdrawal applies, we will also refund the standard delivery cost of the original order. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.

The refund will be made using the same payment method used for the original purchase, unless otherwise agreed.

We may reduce the refund if the value of the item has decreased due to handling beyond what is necessary to establish the item's nature, characteristics, or functionality.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us at orders@eirahaul.fi as soon as possible.

Please include:

• Your order number
• A short description of the issue
• Photos of the item and packaging, if applicable

Please do not return the item before contacting us. We will review the issue and provide you with the appropriate return instructions.

If the item is confirmed to be damaged, defective, or incorrect, we will cover the return shipping costs and issue a full refund once the returned item has been received.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, you can return the original item in accordance with our return policy and place a new order.

How to Start a Return

To start a return, please contact us at:

orders@eirahaul.fi

Please include your order number and tell us which item(s) you would like to return and the reason for the return.

We will then provide you with the appropriate return instructions.

Please do not send returns to the address on your shipping label or to any other address without first contacting us.

Questions?

If you have any questions about returns or refunds, please contact us at support@eirahaul.fi.

We’re happy to help.

Eira Haul Oy
Finland