Refund policy

We want you to be happy with your Eira Haul order. If you have an issue with your order or would like to return a product, please contact us at orders@eirahaul.fi before sending anything back.

1. Returns due to change of mind

If you are a consumer in Finland or the EU, you generally have a statutory right to return eligible products purchased online within 14 days of receiving your order, without giving a reason.

If you would like to return a product, please contact us at orders@eirahaul.fi within 14 days of receiving your order and include your order number.

Please wait until you have received the product before sending it back. We will provide you with the appropriate return instructions and return address.

After notifying us of your return, the product must be returned without undue delay and no later than 14 days after you have notified us.

2. Return conditions

To be eligible for a return due to change of mind, the product must be:

  • Unused
  • In its original condition
  • In its original packaging where reasonably possible
  • Complete and suitable for resale

We do not accept returns of products that have been used, worn, consumed, damaged through use, or otherwise altered after delivery.

You are responsible for taking reasonable care of the product while it is in your possession.

If a product has been handled beyond what is necessary to establish its nature, characteristics or functionality, we may reduce the refund to reflect any resulting reduction in value, where permitted by applicable law.

3. Return shipping

For returns due to a change of mind, the customer is responsible for the direct cost of return shipping, unless applicable law requires otherwise.

Please contact us before sending your return so that we can provide the correct return instructions and return address.

We recommend using a tracked delivery service when returning an item, as you are responsible for the product until it reaches us.

4. Refunds

Once we receive the returned product, we will inspect it to confirm that it meets our return conditions.

If the return is accepted, we will issue the applicable refund.

Where the statutory right of withdrawal applies, we will refund:

  • The purchase price of the returned product(s); and
  • The cost of the least expensive standard delivery option offered for the original order.

Any additional cost resulting from choosing a more expensive delivery option will not be refunded.

The refund will normally be made using the same payment method used for the original purchase, unless otherwise agreed.

Where permitted by applicable law, we may withhold the refund until we have received the returned product or you have provided evidence that the product has been sent back, whichever occurs first.

5. Damaged, defective, or incorrect products

If your order arrives damaged, defective, or contains an incorrect product, please contact us at orders@eirahaul.fi as soon as possible.

Please include:

  • Your order number
  • A short description of the issue
  • Photos of the product and packaging, where applicable

Please do not return the product before contacting us. We will review the issue and provide the appropriate return instructions.

If the product is confirmed to be damaged, defective, or incorrect, we will cover the applicable return shipping costs and provide the appropriate remedy in accordance with applicable consumer protection law.

Depending on the circumstances, this may include a replacement, repair, price reduction, refund, or another remedy available under applicable law.

6. Products that cannot be returned

Certain products may be excluded from the statutory right of withdrawal under applicable law.

This may include, for example:

  • Products that are liable to deteriorate or expire rapidly;
  • Sealed products that are not suitable for return for health or hygiene reasons where the seal has been opened; and
  • Other products for which a statutory exception applies.

Where a product is excluded from the statutory right of withdrawal, we will provide the required information before or at the time of purchase.

This does not affect your statutory rights regarding defective, damaged, unsafe, or incorrect products.

7. Exchanges

We currently do not offer direct product exchanges.

If you would like a different product, you may return the original eligible product in accordance with this policy and place a new order.

This does not affect your statutory rights if you receive a defective or incorrect product.

8. How to start a return

To start a return, please contact us at: orders@eirahaul.fi

Please include:

  • Your name
  • Order number
  • The product(s) you would like to return
  • A clear statement that you wish to return the product

We will then provide you with the appropriate return instructions and return address.

Please do not send returns to the address on your shipping label or to any other address without first contacting us.

9. Return inspection

All returned products are inspected after they arrive.

To qualify for a change-of-mind return, the product must be unused and in its original packaging.

If the product does not meet the return conditions, we may reject the return or reduce the refund where permitted by applicable law.

If a return is rejected, we will contact you and explain the reason.

10. Questions?

If you have any questions about returns or refunds, please contact us: Eira Haul Oy, email: orders@eirahaul.fi

We're happy to help.