Shipping policy
We carefully pack every order and work with trusted delivery partners to help ensure your order arrives safely and on time.
Store Pickup
Store pickup is available on Wednesdays and Saturdays, from 4-6 PM.
- Orders placed by Tuesday at 11:59 PM are available for Wednesday pickup.
- Orders placed by Friday at 11:59 PM are available for Saturday pickup.
Once your order is ready for pickup, we’ll provide the necessary pickup information. Please wait for confirmation that your order is ready before coming to collect it.
Where we ship
We currently ship orders within Finland only.
We’re working towards expanding our shipping options to other countries and will update this policy when international delivery becomes available.
Order processing
Orders are usually processed and dispatched within 1–3 business days.
During busy periods, holidays, product launches, or other exceptional circumstances, processing may take longer. If there is a significant delay in processing your order, we’ll do our best to keep you informed.
Orders are processed on business days. Orders placed on weekends or public holidays will generally be processed on the next business day.
Delivery
Orders are shipped with Posti.
The available delivery methods and applicable shipping costs will be shown at checkout before you complete your purchase.
Delivery within Finland typically takes 1–3 business days after dispatch, depending on the delivery method and destination.
Delivery times are estimates and may occasionally be affected by circumstances such as carrier delays, severe weather, service disruptions, or other events beyond our reasonable control.
If your order is significantly delayed or does not arrive within the expected delivery timeframe, please contact us at support@eirahaul.fi. We will investigate the delivery with the carrier and work with you to resolve the issue.
Free shipping
Enjoy free shipping on orders over €50 within Finland.
For orders below €50, the available delivery options and applicable shipping costs will be displayed at checkout.
Order tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information when available.
Please allow some time for the tracking information to become active after your order has been handed over to the carrier.
Incorrect or incomplete address
Please make sure your shipping and contact information is correct before completing your order.
If you notice an error in your address, please contact us at support@eirahaul.fi as soon as possible.
We’ll do our best to help, but we cannot guarantee that an address can be changed once an order has been dispatched.
If an order is returned to us because the delivery address was incorrect or incomplete, or because the parcel was not collected, please contact us so we can discuss the available options.
Any applicable additional delivery or return costs will be handled in accordance with our applicable terms and consumer rights.
Lost or delayed packages
If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us at support@eirahaul.fi with your order number.
We will investigate the shipment with the delivery carrier and help resolve the issue.
We remain responsible for ensuring that your order is delivered in accordance with applicable consumer protection law.
Damaged or defective orders
If your package or a product arrives damaged or defective, please contact us at support@eirahaul.fi as soon as possible and include your order number and, where possible, photographs of the damage.
We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection law.
If you receive an incorrect or missing item, please contact us as soon as possible so that we can investigate and correct the issue.
Items that become unavailable
We make every effort to keep our inventory information accurate. In the unlikely event that an item you have ordered becomes unavailable after your purchase, we will contact you and explain the available options.
Where an ordered item cannot be supplied, you will be entitled to an appropriate refund in accordance with applicable law.
Returns and right of withdrawal
Information about your statutory right of withdrawal, returns, refunds, and applicable exceptions is provided in our Returns & Right of Withdrawal Policy.
Nothing in this Shipping & Delivery Policy limits any rights you may have under applicable consumer protection law.
Contact us
If you have any questions about shipping or delivery, please contact us via email support@eirahaul.fi
We’re happy to help.